View Full Version : ATFX Uses a FinTech Approach to Navigate Covid-19 and Launches Recur Live Chat Solution

08-05-2020, 08:45 PM
Many businesses have seen their revenues drop significantly during these challenging times, as lockdown measures continue to disrupt business operations across the world. In line with safety measures enacted by governments to prevent a second wave of coronavirus, non-essential workers have been ordered to stay home.
As an innovative, technology-driven firm, ATFX oversaw a seamless staff transition to remote working due to the existing infrastructure they had in place to support such an arrangement.
ATFX’s services are based on cutting-edge technologies that serve to simplify the customers’ journey and improve their trading experience. They continue to invest in technology and have a huge array of developments in the pipeline, as they look to further expand their global footprint. In light of the pandemic, they deployed necessary contingency plans to facilitate the smooth staff transition to remote working. This has not led to significant variance in quality of work or overall work output.
The firm is thrilled to announce the launch of its optimal Recur Live Chat solution to facilitate customer-specific targets that can help them learn more about customer expectations. The live chat box will provide ATFX with another channel to reach out to their customers since the technology can be leveraged to increase customer engagement with timely tips and offers. Moreover, the new live chat box complements the customer service team by providing the quickest response to clients.
ATFX is revolutionising its offerings by being one of the first Forex brokers to introduce facial recognition technology into its account opening service. They’ve also integrated Adobe Sign as a key component of their Know Your Customer (KYC) processes. Clients can also use the Adobe Sign service to quickly append their signatures to official correspondences with ATFX, saving them both time and printing costs. It is especially beneficial to clients who trade from the comfort of their own home.
As Warren Buffett once famously said: “It is only when the tide goes out that you discover who has been swimming naked”. We can use this timely quote to understand how businesses have been affected by coronavirus.
As an award-winning firm, ATFX has several active campaigns they’re working on. Additional investments have been made to upgrade technology systems in Southeast Asia. The reason for this is to attract more clients given the unique opportunities available at this time through the Dow Jones news services and WebTV news stream, as well as Autochartist.
ATFX offers a range of advanced online webinars that helps traders to identify news catalysts. Despite the challenges brought forth by the pandemic, ATFX reported a 41% revenue growth in Q12020. ATFX is well-positioned to take advantage of unique opportunities presented to them by the current state of financial markets.
ATFX is planning to further expand their services to more countries in the coming months and they’re upgrading their technology infrastructure in order to keep providing first-class services to global clients. Overall, they’re profoundly optimistic about their future prospects. The retail FX landscape is steadily expanding, and they’ll continue to meet and exceed the demands of the ever-changing financial landscape.


Legal: Legal: ATFX is a trading name of AT Global Markets LLC (ATGM, company number 333 LLC 2020). ATGM is a Limited Liability Company in Saint Vincent and the Grenadines. Registered address: 1st Floor, First St. Vincent Bank Bldg, James Street, Kingstown, St. Vincent and the Grenadines.

Trading Foreign Exchange (Forex) and Contracts for Differences (CFDs) is highly speculative, carries a high level of risk and may not be suitable for all investors. You may sustain a loss of some or all of your invested capital, therefore, you should not speculate with capital that you cannot afford to lose. You should be aware of all the risks associated with trading on margin.