What Is an AI Chatbot, and How Do AI Chatbots Work?

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Definition of AI Chatbots
AI chatbots are automated programs designed to simulate human conversations and assist users through text or voice interactions.


Natural Language Processing (NLP)
These chatbots use NLP technology to understand user input, allowing them to interpret and respond in a conversational manner.


Learning from Data
AI chatbots improve over time by learning from past interactions, making them better at understanding user queries and providing more accurate responses.


Automating Tasks
Chatbots can handle repetitive tasks such as answering FAQs, booking appointments, or processing transactions, freeing up human agents for more complex work.


Available 24/7
AI chatbots operate continuously, offering customer support around the clock without the need for human intervention, enhancing user experience.


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